Memorang - Users cannot access content on mobile apps – Incident details

All systems operational

Users cannot access content on mobile apps

Resolved
Major outage
Started 5 months agoLasted about 2 hours

Affected

Website

Operational from 2:00 PM to 4:15 PM

Apps

Major outage from 2:00 PM to 2:46 PM, Operational from 2:46 PM to 3:31 PM, Major outage from 3:31 PM to 4:15 PM

Agents

Operational from 2:00 PM to 4:15 PM

Hub Platform

Operational from 2:00 PM to 4:15 PM

Platform API

Operational from 2:00 PM to 4:15 PM

External Integrations

Major outage from 2:00 PM to 2:46 PM, Operational from 2:46 PM to 3:31 PM, Major outage from 3:31 PM to 4:15 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Multiple users are reporting to see 0 topics on our mobile apps and they cannot access content. We are investigating and working on provide a solution for this as soon as possible