Memorang - Email Delivery & Authentication Service Degradation Due to Third-Party Provider Outage – Incident details

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Email Delivery & Authentication Service Degradation Due to Third-Party Provider Outage

ResolvedPartial outage 10%5 hours 15 minutes

Affected

Apps

Partial outage from 12:10 PM to 2:21 PM, Operational from 2:21 PM to 5:25 PM

Hub Platform

Degraded performance from 12:10 PM to 2:21 PM, Operational from 2:21 PM to 5:25 PM

  • ResolvedUTC

    This incident has been resolved. Thank you for your patience as we worked through this incident.

  • UpdateUTC

    We have implemented a workaround that has restored primary email functionality. Authentication and core email services are now working as intended. We are continuing to actively monitor the environment to ensure stability.

  • MonitoringUTC

    We’re continuing to closely monitor system performance to ensure stability.

  • IdentifiedUTC

    We’ve confirmed an issue with a third-party provider that’s impacting email deliveries and some auth related services. We’re actively working to restore the services as soon as possible.